Human error is often quoted as the ‘source’ of many accidents. Whilst acknowledging that human error often triggers incidents, we emphasise that these human errors do not occur in isolation. They are influenced by external (organisational or environmental) factors. Rather than focusing on blaming the individual that made the error, our approach concentrates on the logical analyses of these ‘error inducing’ systemic influences. We believe that minimising human error is far more effectively achieved by controlling the conditions humans work under.
We investigate the adverse organisational and environmental influences on human behaviour. With this approach the underlying causes of an incident can be identified, enabling effective remedial measures to be taken.
Our team has an extensive understanding of human factors. This expertise is a key-factor for learning from incidents.